The company ARTONUS ensures correct operation of cases for musical instruments and proper fulfillment of their functions. A standard 24-month warranty covers all manufactured cases, while some models (specially marked cases) have a warranty extended to 60 months. In the case of disclosure of any defects resulting from poor quality of raw materials, technological errors or manufacturing faults, we will repair it free of charge. The liability of the ARTONUS company towards the buyer is limited only to the repair of the case, the defects of which have been revealed, and if the repair is not possible, to the free replacement of the product with a defect-free one.
Within 24 months from the date of purchase, complaints may be submitted both to the seller and directly to the manufacturer - the ARTONUS company via e-mail. The standard warranty is valid only together with the proof of purchase.
ARTONUS case models, with a warranty extended to 60 months, are additionally equipped with a special warranty card. Complaints about hidden defects, disclosed in the period from 25 to 60 months, should be reported only directly to the ARTONUS company via e-mail, starting with sending a scan or photo of the warranty card and proof of purchase, a photo of the damage and a detailed and exhaustive description. During the extended warranty period (after 24 months), the shipping costs are borne by the customer. The cases are identified by the serial number inside.
User is obliged to due care for the case, continuous monitoring of its condition and use it according to the common sense. In the event of occurrence any defects or malfunctions in cases, you should stop using it and ask for the warranty repair or non-warranty repair. In particular, you should not use your case with damages, which could lead to damage to located inside your valuable instrument.
All responsibility for the condition of the instrument transported and stored in the brand ARTONUS’ case is borne by the owner or user, regardless of the nature of damage. Taking care of the correct condition of your case will guard against unwanted events, as well as greatly extend its life and provide to the user a lot of satisfaction.
The warranty does not cover:
- damage resulting from improper operation and use contrary to its intended use
- damage resulting from excessive mechanical actions (impacts, tears, abrasions, crushing, etc.) as well as extreme carelessness
- damage caused by chemical agents (solvents, caustic agents, etc.)
- damage caused by the elements, accidents and other random events
- damage resulting from modernization and customer interference in the construction of the case
- damage caused by improper storage (moisture, too high temperature, etc.)
- damage resulting from ignoring minor faults and negligence by the user (if the case was still used after the fault occurred)
- natural wear and tear
The extended 60-month warranty does not cover additional accessories of the case and elements that are not permanently connected to it, especially when their lifetime is shorter in nature.
We strive to design cases in order to eliminate creation of any faults during use and extend their lifespan. Each of our products is subject to strict quality control. We appreciate any opinions on our products also those negative. All customers who will share with us your comments about the quality and functionality of our products, as well as ideas for their continuous improvement we will be very grateful. For this purpose, please contact us by e-mail.
Wishing you full satisfaction from the use of our products.